At Shadowflare Ionex Hotel, we collect information to provide you with exceptional service and personalized experiences:
- Personal Information: Name, email address, phone number, postal address, and payment information
- Reservation Details: Check-in/check-out dates, room preferences, special requests, and guest history
- Technical Information: IP address, browser type, device information, and website usage data
- Communication Records: Emails, phone calls, and chat conversations for service improvement
- Preference Data: Dining preferences, accessibility needs, and loyalty program information
We use your information to enhance your experience and provide world-class hospitality services:
- Process reservations and manage bookings
- Provide personalized guest services
- Process payments and billing
- Communicate about your stay and services
- Improve our facilities and services
- Send promotional offers and updates
- Comply with legal requirements
- Ensure security and prevent fraud
We respect your privacy and only share information when necessary:
- Service Providers: Third-party companies that help us operate our hotel and provide services
- Business Partners: Airlines, car rental companies, and other travel-related services you request
- Legal Requirements: When required by law, court order, or government regulations
- Business Transactions: In case of merger, acquisition, or sale of business assets
- Safety and Security: To protect our guests, staff, and property
We implement advanced security measures to protect your personal information:
Technical Safeguards:
- SSL encryption for data transmission
- Secure servers and firewalls
- Regular security audits and updates
- Multi-factor authentication systems
Administrative Safeguards:
- Limited access to personal information
- Employee privacy training programs
- Confidentiality agreements
- Regular privacy policy reviews
As our valued guest, you have several rights regarding your personal information:
Access and Control:
- Request access to your personal data
- Update or correct your information
- Delete your account and data
- Opt-out of marketing communications
Communication Preferences:
- Choose email communication frequency
- Select preferred communication channels
- Customize promotional content
- Manage cookie preferences
We use cookies and similar technologies to enhance your online experience:
- Essential Cookies: Required for website functionality and security
- Performance Cookies: Help us understand how visitors use our website
- Functional Cookies: Remember your preferences and personalize content
- Marketing Cookies: Deliver relevant advertisements and track campaign effectiveness
You can manage cookie preferences through your browser settings or our cookie consent tool.
As a global hospitality brand, we may transfer your information internationally. We ensure appropriate safeguards are in place:
- Compliance with applicable data protection laws
- Adequate protection measures for international transfers
- Contractual obligations with third-party processors
- Regular monitoring of data handling practices
We are committed to protecting children's privacy:
- We do not knowingly collect personal information from children under 13
- Parental consent is required for children's information collection
- Special care is taken when families stay with us
- Child-specific privacy measures are implemented when applicable
We may update this privacy policy to reflect changes in our practices or legal requirements:
- Material changes will be communicated via email or website notice
- Regular policy reviews ensure continued relevance
- Version history is maintained for transparency
- Continued use constitutes acceptance of updates